Arkansas State Board of Embalmers and Funeral Directors Service Laws, Rules, and Regulations (LRR) Practice Exam

When must a GPL be given to a customer?

1. During the initial consultation

2. Any time a person inquires in person

3. Only upon request

4. Before any payment is made

The correct answer is: Any time a person inquires in person

The correct answer highlights the requirement that a General Price List (GPL) must be provided to the customer at the time when they inquire about funeral services, particularly when that inquiry is made in person. This practice is rooted in the Federal Trade Commission’s Funeral Rule, which aims to ensure transparency in pricing and to empower consumers to make informed decisions regarding funeral services. Providing a GPL during any in-person inquiry is crucial as it allows the customer immediate access to pricing information, thus facilitating an informed discussion about available services and options. This requirement is designed to protect consumers by ensuring they are not only aware of their choices but also of the costs associated with those choices right from the outset of their interaction with a funeral home. The focus is on transparency and consumer rights, which are central tenets in the regulation of funeral services. While the GPL may be available upon request and might technically not require a payment to access it, the essential aspect is that it be provided proactively during initial inquiries, particularly in person. Thus, the option that indicates providing the GPL during an in-person inquiry aligns perfectly with consumer rights and regulatory expectations in the funeral industry.